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Part 13: What Is the Role of the Quality Assurance Department During a Product Recall?

The Quality Assurance (QA) department identifies defects in manufactured products, preventing product recalls from happening. But problems can occur elsewhere in supply chains, causing the government to issue a recall notice. When this happens, QA teams need to collaborate with the rest of their organization and act quickly to minimize public safety risks. As we continue [...]

Part 13: What Is the Role of the Quality Assurance Department During a Product Recall? 2021-03-08T14:18:15+00:00

Part 12: What is the Role of the Purchasing Department in a Product Recall Management Situation?

Purchasing departments buy goods and services for their organizations. Like other departments, these teams need to adapt quickly to a product recall situation. Otherwise, the consequences could be disastrous. In this post, we look at the role of the purchasing department in product recall management, and how digital tools help these talented teams. What [...]

Part 12: What is the Role of the Purchasing Department in a Product Recall Management Situation?2021-03-08T14:18:23+00:00

Part 11: What is the Role of the Public Relations Department in the Product Recall Process?

Product recalls can be a public relations (PR) headache for organizations in all industries. The media can distort the truth about recalls, and this can jeopardize an organization's reputation. This is where the role of the PR team comes in. These trained professionals manage the reputations of organizations in a product recall management situation [...]

Part 11: What is the Role of the Public Relations Department in the Product Recall Process?2021-03-08T14:28:15+00:00

Part 10: What is the Role of the Production Department in Product Recall Management?

The production department is on the frontline of product recall management. Responsible for maintaining a series of workflows, these employees — mechanics, maintenance personnel, machine operators, etc. — need to remove faulty products and materials from production processes. Failing to do so could cause disastrous consequences for the entire organization, such as public health [...]

Part 10: What is the Role of the Production Department in Product Recall Management?2021-02-17T15:44:35+00:00

Part 9: How Does the Operations Department Respond to Product Recalls?

The operations department plays a pivotal role in the product recall process. Recall notices might require organizations to change production processes for public safety reasons, and operations personnel facilitate these changes. For successful recall management, the operations team works with other departments to remove dangerous and faulty products. In this edition of our series [...]

Part 9: How Does the Operations Department Respond to Product Recalls?2021-01-21T17:07:02+00:00

Part 8: What is the Role of the Marketing Department During Product Recalls?

Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]

Part 8: What is the Role of the Marketing Department During Product Recalls? 2021-06-23T14:17:59+00:00

Part 7: How Important is Management in the Product Recall Process?

Management can make or break the success of organizations responding to product recall notices. Poor management jeopardizes an entire organization; effective management leads to much better outcomes. In the latest in our series about the effect of product recalls on different departments, we look at management, which plays the most important role of all. [...]

Part 7: How Important is Management in the Product Recall Process?2021-01-11T16:05:33+00:00

Part 6: What is the Role of the Maintenance Team in Product Recall Management?

The maintenance department plays a significant role in product recall management. Without the maintenance team, an organization can't manage product recalls — and could face lawsuits and expensive government penalties. As we continue our series about the impact of product recalls on different departments, we examine the role of the maintenance team. What Does [...]

Part 6: What is the Role of the Maintenance Team in Product Recall Management?2021-01-05T21:53:07+00:00

Part 5: What is the Role of a Legal Counsel in Product Recall Management?

Recently, we have explored the roles different business departments play in product recall management, from accounting to customer service. The legal department (or legal counsel), however, perhaps plays the biggest role. A legal team navigates ever-evolving legislation that pertains to product recall management and finding alternative resolutions to product liability lawsuits, court action, and [...]

Part 5: What is the Role of a Legal Counsel in Product Recall Management?2021-01-05T21:53:15+00:00

Part 4: What is the IT Department’s Role in Product Recall Management?

You might not associate IT with product recall management, but IT departments have an important role to play in handling recall notices from the federal government and other agencies. Without robust IT procedures and technologies, organizations can't improve recall response times and could experience negative financial and legal consequences. Here's a scenario: The FDA [...]

Part 4: What is the IT Department’s Role in Product Recall Management?2021-01-05T21:53:25+00:00