From initiation to closure, TRIEVR gives quality, regulatory affairs, and operations teams a documented, audit-ready process for recalls, field actions, and alerts — deployable in minutes.

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Medical Device Recall Management Built for FDA-Regulated Manufacturers

Effectively Manage Medical Device Recalls, Field Actions, and Alerts

Software defects and sterility issues remain among the leading causes of medical device recalls, field actions, and alerts. Class I recalls — the FDA’s highest-risk designation — carry significant regulatory exposure when supply chain notification isn’t fully documented.

TRIEVR Recall is an on-demand SaaS platform that replaces manual, error-prone notification and tracking with a documented, auditable workflow — including FDA reporting tools to help your team compile and submit required regulatory information.

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Manual Recall Processes Create Regulatory and Legal Exposure

Phone trees, spreadsheets, and email chains are not an audit trail. When the FDA reviews your recall execution, they will examine every communication, every timestamp, and every non-response.

TRIEVR replaces ad hoc manual processes with a structured, documented workflow purpose-built for regulatory defensibility — at a fraction of the cost of legacy QMS platforms. Our SaaS platform can have your recall underway in minutes.

WHY USE TRIEVR RECALL MANAGEMENT?

Enterprise-Grade Recall Execution

Your retail and distribution partners need a fast, low-friction way to respond and comply.

TRIEVR Recall Management replaces manual, error-prone coordination — email chains,
spreadsheets, and disconnected files — with automated workflows and centralized documentation.

Every action is timestamped, tracked, and reportable, so your team can move quickly
without sacrificing the documentation regulators expect.

+ Platform Features

recall templates

auto deadlines

auto ALERTS

to all stakeholders

automatically groups a product recall

with its corresponding communications

mass upload and import data

automate your analytics and reporting

track human response time

tracks and monitors where all recalls are in the process and who has yet to respond

track where the recall is in the process

collect, store and analyze

large amounts of data from multiple sources

multi-lingual

+ PRODUCT RETRIEVAL OPTIONS

Toll Free Hotline*
Custom Return Kits*
No Response & First Response Post Cards*

Progress Dashboard

recipient responses

Track recipient response time
Number of responses
Number of non-responses
Post Card reminders*
Call Attempts
Automate analytics and reporting
Collect, store, and analyze large amounts of data from multiple sources

product disposition

Total product counts
Products destroyed
Products returned

product credits

Credit Requests
Credits issued
Credits processed/tracking
Credits pending

replacements

Requests
Issued
Processed
Pending
Tracking

return kits*

Kits processed*
Kits pending*

Additional Capabilities for End-to-End Recall Execution Beyond core workflow automation, TRIEVR supports the operational details recall execution requires — from consumer response handling to product retrieval logistics.address your recall needs you hadn’t considered, until now.

Our platform also Includes:

FREE TRAINING

FREE SET-UP

PHONE SUPPORT

EMAIL SUPPORT

+ Additional Options

ON-DEMAND SUPPLY CHAIN CALL CENTER

Includes scripts, training, inbound and outbound international calls through our partner IRC.

consumer toll free hotline

Consumer toll free number hotline

custom return kits

Custom return kits based on customer specs

no response mailers

Includes logo, unique tracking IT, and QR code with instructions

first response mailers

For those with no email address available

LEARN MORE ABOUT YOUR PLATFORM IN TRIEVR’S FREQUENTLY ASKED QUESTIONS!

Fast. Documented. Defensible.

TRIEVR ensures every cosmetic recall is executed efficiently, documented completely, and aligned with your regulatory obligations. On-demand access means you pay only for active use — no monthly fees, no annual contracts, no cost between recalls.

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What Customers Are Saying

“I am easily able to conduct our recalls, for the first time. I used to get concerned that I couldn’t keep up with the changes and reminders. Now, with trievr’s auto reminders, I don’t have to.”

Melissa, QM

“I’e been looking for a way to get a better handle on our field actions, and this system works! The flexibility of no long term commitments, made it very easy for my company to say yes to using trievr.”

Robert