Imagine the scene: You wake up, turn on your laptop, and read your emails. There's a message from someone at your legal department: "We've received a product recall notice from the FDA. One of our products contains a dangerous ingredient. We need to act now." The FDA (and other federal agencies) issue warnings like [...]
If not managed correctly, product recalls trickle down into sales. Research shows that supply chain glitches can lower sales by nearly 7 percent. A good sales department minimizes the impact of product recalls on sales. In the latest in our series on the effect of product recalls on business departments, we look at the role [...]
You might think that product recall management and sanitation couldn't be more different, but this isn't the case at all. A recall notice affects all departments within an organization, including sanitation teams. And sanitation departments might have to change their garbage and waste disposal strategies in response to a recall notice. Otherwise, the entire [...]
The regulatory affairs department has a significant role to play in product recalls. Responsible for protecting public health, this team ensures organizations comply with safety standards, health legislation, and, of course, recall notices. Without the regulatory affairs department, organizations can't adhere to recall management protocols effectively. It's as simple as that. However, this department [...]
The Quality Assurance (QA) department identifies defects in manufactured products, preventing product recalls from happening. But problems can occur elsewhere in supply chains, causing the government to issue a recall notice. When this happens, QA teams need to collaborate with the rest of their organization and act quickly to minimize public safety risks. As we continue [...]
Purchasing departments buy goods and services for their organizations. Like other departments, these teams need to adapt quickly to a product recall situation. Otherwise, the consequences could be disastrous. In this post, we look at the role of the purchasing department in product recall management, and how digital tools help these talented teams. What [...]
Product recalls can be a public relations (PR) headache for organizations in all industries. The media can distort the truth about recalls, and this can jeopardize an organization's reputation. This is where the role of the PR team comes in. These trained professionals manage the reputations of organizations in a product recall management situation [...]
The production department is on the frontline of product recall management. Responsible for maintaining a series of workflows, these employees — mechanics, maintenance personnel, machine operators, etc. — need to remove faulty products and materials from production processes. Failing to do so could cause disastrous consequences for the entire organization, such as public health [...]
The operations department plays a pivotal role in the product recall process. Recall notices might require organizations to change production processes for public safety reasons, and operations personnel facilitate these changes. For successful recall management, the operations team works with other departments to remove dangerous and faulty products. In this edition of our series [...]
Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]