Purchasing departments buy goods and services for their organizations. Like other departments, these teams need to adapt quickly to a product recall situation. Otherwise, the consequences could be disastrous. In this post, we look at the role of the purchasing department in product recall management, and how digital tools help these talented teams. What [...]
Once a product recall hits the news, customers might call or email you with concerns. Expect questions like: "Is my health at risk?" "What should I do next?" "What are you going to do about all this?" Naturally, customers will worry if they consume a product or ingredient that's unsafe and potentially [...]
Timing is everything in a product recall campaign. Fast responses enable brands to assure the media, customers, and authorities that proactive measures are in place to control the situation, prevent injuries, and save lives. Slow response rates may lead to irreparable damage to a brand’s reputation and cause the suspension of operations in severe [...]
Product recalls are happening more often than you think. There were 337 food recalls in 2019 (212 by the FDA and 125 by USDA FSIS), according to Food Safety magazine. Just because you don't see recall notices on the TV or in the paper, it doesn't mean the feds aren't on to it. Product recalls can [...]
Imagine the scenario: The Food and Drug Administration (FDA) announces an ingredient is contaminated. The bad news: You use this ingredient in one of your products. People have been infected, some hospitalized. You have days — no, hours — to retrieve the product from the market and replace the contaminated ingredient in your supply [...]