FAQs2022-03-15T21:14:15+00:00
Does my account or account team count towards the number of alert recipients?2021-06-23T15:28:10+00:00

No! Trievr Recall Management does not bill any account holders or their associated assigned account teams or case teams. Only Alert Recipients such as third party manufacturers, suppliers, consumers, doctors, etc., are counted as alert recipients.

How do you set your pricing?2021-06-23T15:30:01+00:00

Pricing is simple. Our pricing tiers are only based on the number of contacts who will be interracting with the platform.

ALL TIERS INCLUDE THE FOLLOWING:

  • Unlimited Lots

  • Unlimited communications

  • Unlimited customizable recall form templates

  • Unlimited data imports

  • Unlimited E-Signatures

  • Tracking & Reporting

  • Analytics

  • Live Chat, Email and Ticket Support

  • Unlimited document storage

  • Online Tutorials

  • GxP Compliant

  • GDPR secure

  • Data accessible for 90 days, after recall is completed.

How can I reach you, if I need technical support?2021-06-23T15:33:05+00:00

Simply contact us by phone at 845-481-9172 M-F 8:30A – 6:ooP CT,  email us at support@trievrrecallmanagment.com, or contact us via LIVE CHAT and we’ll walk you thru it! No problem.

Are you available for training, if I need it?2018-10-20T11:24:03+00:00

YES! And at NO CHARGE TOO! Simply contact us by phone at 845-481-9172 M-F 8:30A – 6:ooP CT,  email us at support@trievrrecallmanagment.com, or contact us via LIVE CHAT and we’ll walk you thru it! No problem.

Can I go month-to-month?2021-06-23T15:37:36+00:00

Trievr Recall Management is an on-demand SaaS service. We developed our program with flexibility in mind. What’s great about our service is that  you only pay for the time you need us based on a 30-day cycle. If you start on the 8th, then you’ll end you’re agreement 30 days later. It’s that simple. No longer term contracts or complicated agreements.

How to get in touch with us2021-06-23T15:41:55+00:00

You have a few options.

  1. You can talk to a REAL LIVE PERSON M-F 8:30A – 6:ooP CT M-F by calling 845-481-9172.
  2. Email support at support@trievrrecallmanagement.com
  3. Reach us on LIVE CHAT.

 

Where are we located?2021-06-23T15:43:15+00:00

We are based in Florida, and have offices in Dallas and San Antonio, TX.

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