They say all press is good press, but that doesn’t always appear true. Brands like Chipotle, Samsung, and Volkswagen all made nefarious headlines in the late 2010s for faulty products, and these PR disasters cost upwards of $33 billion in financial losses for each company. When performing a product recall, it’s tempting to avoid [...]
Running a recall is never easy, but it’s not made any easier by a global novel coronavirus pandemic. Non-essential businesses are locked down across the country. Those that are open and running may be tasked to help in the fight instead of regular business. Ford, for example, is using its manufacturing equipment to turn [...]
Researching and developing a medical breakthrough is easy when you compare it to the process of getting approval from the U.S. Food and Drug Administration. The FDA had a long list of requirements to reach and maintain compliance, and it’s not a cheap or easy process. Failing to do so, however, can cost your [...]
Good news for retailers - the U.S. Consumer Product Safety Commission (CPSC) reports product recalls are at their lowest level in 16 years, with only 241 recalls. Even better, digital recall response can drastically reduce processing times and resources dedicated to recall management. Digital recall response management involves a dedicated customer relationship management (CRM) [...]