The production department is on the frontline of product recall management. Responsible for maintaining a series of workflows, these employees — mechanics, maintenance personnel, machine operators, etc. — need to remove faulty products and materials from production processes. Failing to do so could cause disastrous consequences for the entire organization, such as public health [...]
Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]
Management can make or break the success of organizations responding to product recall notices. Poor management jeopardizes an entire organization; effective management leads to much better outcomes. In the latest in our series about the effect of product recalls on different departments, we look at management, which plays the most important role of all. [...]
The maintenance department plays a significant role in product recall management. Without the maintenance team, an organization can't manage product recalls — and could face lawsuits and expensive government penalties. As we continue our series about the impact of product recalls on different departments, we examine the role of the maintenance team. What Does [...]
Recently, we have explored the roles different business departments play in product recall management, from accounting to customer service. The legal department (or legal counsel), however, perhaps plays the biggest role. A legal team navigates ever-evolving legislation that pertains to product recall management and finding alternative resolutions to product liability lawsuits, court action, and [...]
You might not associate IT with product recall management, but IT departments have an important role to play in handling recall notices from the federal government and other agencies. Without robust IT procedures and technologies, organizations can't improve recall response times and could experience negative financial and legal consequences. Here's a scenario: The FDA [...]
Once a product recall hits the news, customers might call or email you with concerns. Expect questions like: "Is my health at risk?" "What should I do next?" "What are you going to do about all this?" Naturally, customers will worry if they consume a product or ingredient that's unsafe and potentially [...]
Companies cannot afford to put out goods that are harmful, defective, or simply do not work as advertised. The right decision would be to initiate a product recall, but the unfortunate reality is that most of the time, a defective product isn't identified until it is in the hands of the consumer. When they [...]
Pharmaceutical companies have never been busier. In response to the coronavirus pandemic, pharma companies — as well as biotech, life science, and therapeutic companies — have researched vaccines and explored potential new treatments for COVID-19. With this surge in research and development, pharma companies have come under growing scrutiny from not just the government but [...]
Timing is everything in a product recall campaign. Fast responses enable brands to assure the media, customers, and authorities that proactive measures are in place to control the situation, prevent injuries, and save lives. Slow response rates may lead to irreparable damage to a brand’s reputation and cause the suspension of operations in severe [...]